Refund policy

1. Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return, the following conditions must be met:

🔹 The item must be unused, unworn, and in the same condition as received
🔹 The item must be in its original packaging
🔹 Proof of purchase is required

Certain items are non-returnable, including:

🔹 Sale or clearance items
🔹 Gift cards
🔹 Personalized or custom-made products

2. How to Start a Return

To initiate a return, please contact us at:

📧 Email: contact@villeniumsero.com

Include your order number and a brief explanation of the reason for the return. Our support team will provide the next steps.

3. Return Shipping

🔹 Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
🔹 Shipping costs are non-refundable

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

🔹 The refund will be processed to your original payment method
🔹 Processing time may vary depending on your bank or payment provider

5. Late or Missing Refunds

If you haven’t received your refund yet:

🔹 Check your bank account again
🔹 Contact your credit card company or payment provider
🔹 If the issue persists, contact us at contact@villeniumsero.com

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund at no additional cost.

7. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.